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Privacy Policy

Your privacy is important to us. We are committed to protecting your personal data. This privacy policy:
 

  • Provides information about the personal data we collect, and how and why we collect, store, use and share your personal data

  • Tells you about your rights in relation to your personal data and how to contact us or supervisory authorities if you have a complaint


 

‘Personal data’ is any information that can directly or indirectly identify an individual (‘a data subject’).

If you have concerns about the way we process your data or would like us to stop processing your data, please contact joannalingceramics@gmail.com.


 

What Personal Information Do We Collect?

We may collect and process the following personal information:


 

  • Identity Data: first name, last name, username or similar identifier, title, date of birth

  • Contact Data: billing address, delivery address, email address and telephone numbers

  • Financial Data: bank account and payment card details

  • Profile Data: your username and password, purchases or orders made by you

  • Marketing and Communications Data: your preferences in receiving marketing information from us and our third party agents, and your communication preferences

  • Transaction Data: details about payments to and from you, and other details of products and services you have purchased from us

  • Technical Data: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website

  • Any other information you provide to us


 

We do not collect any special categories of personal data (such as racial or ethnic origin, religious beliefs, political views, or sexual orientation).

 
How We Collect Personal Data
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We collect most of this information directly from you when you:

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  • Purchase products and/or services from us

  • Subscribe to our newsletter

  • Request marketing, promotional material, or information

  • Give us some feedback

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We may also collect data from:
 

  • Automated technologies such as cookies, which collect technical data

  • Public sources such as Companies House

  • Providers of payment and delivery services (e.g. Wix)

  • Analytics providers such as Google (based outside the UK/EU)

  • Third parties with your specific consent (e.g. banks or marketing lists)


 

How We Process Your Personal Data
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Processing an Order:
If you order products or services from us, we process identity, contact, financial, profile and transaction data.


 

Marketing & Newsletter Communications
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Our website does not contain third-party advertising.


If you have commissioned us or purchased from us, or have opted-in (e.g. via our newsletter sign-up), we may use your data to send updates, marketing emails, or brochures.

You can unsubscribe at any time using the link in our emails or by contacting us at joannalingceramics@gmail.com.


 

We will not share your personal information for marketing purposes with third parties without your specific consent, and only if they agree not to make independent or further use of your data.


 

Our Social Media Pages
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Our website contains links to our Instagram pages. These platforms are governed by their own privacy policies.

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If you follow or interact with our social media pages, we may receive personal data such as:

  • Name

  • Email or postal address

  • Phone number

  • IP address

  • Social media profile URL

  • Date of birth or gender


 

We will only use such data for direct marketing if you have consented or if a lawful basis applies (e.g. prior transaction with us).

To stop sharing such information, unfollow us or change your settings on the relevant platform.


 

Cookies & Analytics
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We use cookies and analytics (e.g. Google Analytics) to understand how our website is used and improve its performance.

Collected data includes:


 

  • Number of site visitors

  • Pages visited and time spent

  • Clicks, scrolls and interaction methods

  • Referring/exit websites

  • Technical data (e.g. browser, OS, plug-ins)


 

We process this data in pursuit of our legitimate interests to improve our site and services. This data is anonymised and not used to build personal profiles.


 

To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout


 

Your Rights
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You have the right to:

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  • Request access to your personal data

  • Correct inaccuracies

  • Request deletion or restriction of processing

  • Receive your data in machine-readable format

 

We aim to respond within one month. Contact joannalingceramics@gmail.com to exercise your rights.


 

Children
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We do not knowingly collect data from children under 13. If a parent or guardian becomes aware of this, please contact us. We will delete any such data as soon as practicable.


 

Security
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We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. However, no system is entirely secure. You accept this risk when sharing your information.


 

Data Retention
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We retain personal data only as long as necessary. Once the purpose is fulfilled, we delete it or anonymise it.


 

International Data Transfers
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Your data may be processed or stored outside the UK (e.g. by Wix). We ensure that appropriate legal safeguards are in place to protect it.


 

Changes to This Policy
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We may update this privacy policy from time to time. Please check this page regularly. Changes will be posted here.


 

Complaints
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We hope to resolve your concerns. Please contact joannaling@gmail.com. You also have the right to lodge a complaint with the ICO at https://ico.org.uk.

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